Privacy Policy
Understanding how narvexiotaq protects and manages your personal information
Last updated: January 15, 2025
Introduction
At narvexiotaq, we believe financial education should be accessible while maintaining the highest standards of privacy protection. This policy explains how we collect, use, and safeguard your information when you engage with our financial planning education services.
We're committed to transparency about our data practices. As an Australian-based educational platform, we comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). This means you have clear rights and we have specific obligations regarding your personal information.
Information We Collect
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Educational background and current knowledge level in financial planning
- Learning preferences and goals you share through our assessment tools
- Payment information when you enroll in our programs (processed securely through third-party providers)
- Communication records including emails, support tickets, and feedback submissions
Information We Collect Automatically
When you visit our website or use our learning platform, we automatically collect certain technical information to improve your experience and ensure our services function properly.
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages viewed, time spent on content, and learning progress
- Location data (general geographic area only, not precise location)
- Cookie data and similar tracking technologies for functionality and analytics
How We Use Your Information
Your information helps us deliver personalized financial education that matches your learning style and goals. We use your data responsibly and only for legitimate educational purposes.
Primary Uses
We use your personal information to deliver our educational services, customize your learning experience, process enrollments, provide customer support, and send important updates about your programs.
- Personalizing learning content based on your knowledge level and interests
- Tracking your progress through courses and providing completion certificates
- Sending educational resources and program updates via email
- Processing payments and managing your account access
- Providing technical support and responding to your inquiries
- Improving our educational content based on user feedback and engagement patterns
- Ensuring platform security and preventing unauthorized access
Information Sharing and Disclosure
We don't sell your personal information to anyone. We only share your data with trusted service providers who help us deliver our educational services, and only when necessary for legitimate business purposes.
Service Providers
We work with carefully selected companies that provide essential services for our educational platform. These include payment processors, email service providers, cloud hosting services, and analytics platforms. All service providers are required to maintain appropriate security measures and use your information only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government request. We'll notify you of such disclosures unless prohibited by law or if we believe notification could compromise safety or security.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights through clear processes and dedicated support.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge for reasonable requests.
Correct Inaccuracies
Update or correct any personal information that's inaccurate or out of date. You can do this through your account settings or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal requirements. We'll delete your data unless we need to retain it for legitimate business purposes.
Restrict Processing
Limit how we use your information while maintaining your account access. Useful if you're concerned about data accuracy or processing purposes.
How to Exercise Your Rights
Contact our privacy team at contact@narvexiotaq.com with your request. Include your full name, email address, and specific details about what you'd like us to do. We'll respond within 30 days and verify your identity before processing any requests.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.
Technical Safeguards
- SSL/TLS encryption for all data transmission between your device and our servers
- Encrypted storage of sensitive information including payment details and personal data
- Regular security audits and vulnerability assessments of our systems
- Multi-factor authentication for administrative access to our systems
- Automated backup systems with encrypted off-site storage
Organizational Measures
Our team receives regular privacy and security training. Access to personal information is restricted to employees who need it for their job functions. We maintain detailed logs of who accesses what information and when.
Data Retention
We retain your personal information only as long as necessary to provide our educational services and meet our legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
- Account information: Retained while your account is active, plus 7 years after closure for legal compliance
- Learning progress and certificates: Retained indefinitely to provide ongoing access to your achievements
- Payment records: Retained for 7 years after the transaction for tax and audit purposes
- Marketing communications: Retained until you unsubscribe or request deletion
- Support communications: Retained for 3 years to improve our customer service
When we no longer need your information, we securely delete or anonymize it. Some information may be retained in anonymized form for research and improving our educational content.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience and improve our services. These small files help us remember your preferences, track your progress, and provide personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality and security
- Performance cookies: Help us understand how you use our site to improve user experience
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into content effectiveness and user engagement
You can control cookies through your browser settings, but disabling certain cookies may limit some functionality of our educational platform. We don't use advertising cookies or share cookie data with third parties for marketing purposes.
International Data Transfers
While narvexiotaq operates from Australia, some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
All international transfers comply with Australian privacy law requirements. We only work with service providers in countries with adequate privacy protections or who have agreed to meet Australian privacy standards through contractual arrangements.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website.
We encourage you to review this policy periodically to stay informed about how we're protecting your information. The date at the top of this policy indicates when it was last updated.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we'd be happy to help. Our privacy team is available to address your concerns and assist with any privacy-related requests.
222 Anson Street
Orange NSW 2800
Australia
For complaints about privacy matters, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au